Policy


RA Form

Click here to download the the RA Form.

Tax ID Form

Click here to download the the Tax ID Form.

Mission

At Time World, our mission is to provide quality timepieces at excellent prices. We offer exceptional customer service by staff who will always work in the customer's best interest, standing behind our product 100% with a one-year warranty for all watches. We stock a vast selection of unique designs for all tastes and occasions, and our ultimate goal is that our clients will grow with us in a dynamic business that continues to expand and thrive.

Vision

We plan to become the premier watch distributor in the United States.

Returns

All returns must be authorized and submitted with a Return Authorization Form. Please email customer service at sales205@timeworldusa.com for return authorization and return authorization form. No Returns will be accepted back without authorization form. Returns must be sent back to Time World @ 2600 Northaven Road Suite #100 Dallas, Tx 75229. For a full refund, goods must be returned to Time World within 14 days of your goods invoice date. You will only be refunded the amount of goods minus shipping charges if applicable. We are not responsible if you cannot view the goods within these 14 days. Refunds/ Returns take up to 14-28 business days after we have received them. All watches must be returned in the same manner as they were received. This packaging includes: polybags and/or boxes. If there is any product dispute regarding order accuracy please follow the 14-day return policy to get a refund.

Exchanges

All Exchanges must be authorized with Return Authorization Form. Please email sales205@timeworldusa.com or call 972.484.7711 and ask for customer service. No exchanges will be accepted without authorization. Goods can be exchanged within the 30 days of the order date. We must receive the goods within the 30 day period. You must pay for shipping on the way back to Time World and back to you. There is 15% restocking fee of the value of the goods for all exchanges which will be added along with the shipping charges back to you. Please confirm payment method before shipping the goods back to Time World. Exchanges will take up to 5-10 business days to process. Ship back to ATTN: Returns Department 2600 Northaven Road Suite# 100 Dallas, Tx 75229. All watches must be returned in the same manner as they were received. This packaging includes: polybags and/or boxes. Please email or call if you have any questions.

Shipping

Time World ships via UPS Monday thru Friday. We ship international via UPS or USPS. We have standard UPS rates. If you need an approximate UPS amount you can try to process an order and your approximate shipping charges will calculate on your Preliminary Invoice before payment. For International Shipping rates via USPS please email anthony@timeworldusa.com with your address, and the amount of watches so we can give you a shipping price quote amount. We ship all orders within 1-3 business days after being placed. If you need your order expedited please call Norma at 972.484.7711. ext 217

Limited Warranty

All watches from Time World have a one-year limited warranty. This warranty covers dead battery, missing parts, and manufacture's defect. When using our warranty program, please ship back the goods with a copy of your invoice, Return Authorization Form, and credit card #. Please identify each watch separately and address the problem with an enclosed note. Please note all shipping costs are paid by the customer. We will repair/replace your watches and send them back via UPS. We do not cover cracked crystal or water damage. If you receive a watch with a cracked crystal please notify us immediately. All watches must be returned in the same manner as they were received. Please remove any point of sale stickers if applied. This packaging includes: polybags and/or boxes. All Wallets and Handbags from Time World have a 30-day limited warranty. This warranty covers discoloring and manufactures defect. When using our warranty program, please ship back the goods with a copy of your invoice, contact info, credit card #, and shipping address. Please identify each wallet separately and the address the issue with an enclosed note. Please note all shipping costs are paid by the customer. We will repair or replace your wallet and send back via UPS or USPS. Our warranty does not cover everyday wear and tear. All wallets must be returned to use in the same packaging as they were received by you. Please do not send back wallets with any point of sale stickers. The packaging should include all wallets individually bagged.

DISCLAIMER

AIF Corporation, also known as Time World USA, (collectively hereinafter referred to as "the Company") reserves the right, at any time, to modify, amend, alter or update these Terms of Use, and you agree to be bound by such modifications, amendments, alterations or updates. THE PRODUCTS CONTAINED IN THIS SITE ARE PROVIDED "AS IS" AND "WITH ALL FAULTS" WITH NO WARRANTY OF MERCHANTABILITY, FITNESS FOR A SPECIFIC USE OR REPRESENTATION OF ACCURACY. SPECIFICALLY, NO WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTY IS MADE OR TO BE IMPLIED WITH RESPECT TO THESE PRODUCTS. THE COMPANY DOES NOT ASSUME ANY LEGAL LIABILITY FOR THE PRODUCTS PROVIDED ON THIS SITE, PURCHASED FROM THIS SITE OR OTHERWISE DIRECTLY OR INDIRECTLY OBTAINED FROM THIS SITE. THE INFORMATION, MATERIALS AND SERVICES CONTAINED IN THIS SITE, INCLUDING WITHOUT LIMITATION, GRAPHICS, TEXT, AND LINKS ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY OF MERCHANTABILITY, FITNESS FOR A SPECIFIC USE OR REPRESENTATION OF ACCURACY. Although this material has been prepared with the intent to provide reliable information, no warranty (express or implied) is made as to its accuracy or completeness. Neither is any liability assumed for loss or damage resulting from reliance on this material. SPECIFICALLY, NO WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTY IS MADE OR TO BE IMPLIED WITH RESPECT TO THIS MATERIAL. In no event will The Company be liable for any damages, direct or indirect, consequential or compensatory, arising out of the use of this material.

LIMITATION OF LIABILITY

THE COMPANY ASSUMES NO LEGAL LIABILITY FOR THE PRODUCTS PROVIDED IN THIS SITE, PURCHASED FROM THIS SITE OR OTHERWISE DIRECTLY OR INDIRECTLY OBTAINED FROM THIS SITE. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR ANY OTHER DAMAGES WHATSOEVER, WHETHER IN ACTION OR UNDER CONTRACT, TORT OR OTHERWISE. SPECIFICALLY, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY PATENT INFRINGEMENT, COPYRIGHT INFRINGEMENT OR TRADEMARK INFRINGEMENT RELATED TO THE POSSESSION, RESALE OR USE OF PRODUCTS PROVIDED IN THIS SITE, PURCHASED FROM THIS SITE OR OTHERWISE DIRECTLY OR INDIRECTLY OBTAINED FROM THIS SITE. Under no circumstance, including, but not limited to, negligence, shall The Company be liable for any damages that result from the use of, or inability to use, the information, materials or products contained in or purchased from this site.

COPYRIGHT, TRADEMARKS, PATENTS

Reproduction, modification or distribution of products provided in or purchased from this site is strictly prohibited. All service marks, trademarks and trade names are proprietary to The Company or other owners. In no event shall The Company be liable for any trademark infringement, copyright infringement or patent infringement related to the possession, resale or use of products purchased from this site.

EXTERNAL SITES

This site may contain links to other sites that are owned and operated by third party vendors and others. You acknowledge that The Company is not responsible for the availability, content, texts, graphics, information or any actions or damages from any external site. You must contact the site administrator or Webmaster for those sites if you have any concerns regarding those links.

INDEMNIFICATION

You agree to defend, indemnify and hold Aif Corporation dba Time World Harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site or general purchase.