Frequently Asked Questions

Below are frequently asked questions, you may find the answer for yourself

Are your watches working?

Yes, all of our watches are working! All watches are brand new and come with a one year warranty. If any of our watches stop working all you need to do is replace the battery.

Do you ship international?

Yes, we ship international. We use UPS as our preferred carrier. Prices do not included custom charges. For prices on other carriers such as USPS please email us @ sales@timeworldusa.com.

How many watches are in a unit?

1-50 watches are in a unit. The title will say how many are in in a unit.

Is it safe to use my credit card online?

Yes, we have a secure site using SSL encryption. You can feel assured that no one else will be able to view your credit card information or other personal information.

Do your watches come with a warranty?

All of our watches come with a one year warranty. If you have any problems with your watch you can send it back and we will repair or replace it for you. We cover battery replacement and manufacture defects.

Can I get a refund?

Yes, you can get a refund or store credit if you return the watches within 15 days of arrival. Please email aj@timeworldusa.com for your return authorization.

I've never shopped on the site before. Where should I start?

Before you start shopping, create a free account with us by clicking on the "Register" link at the top of the page. You will need to create an account before you purchase any products.

What if I need to contact someone?

Click on the "Contact Info" tab at the top of the site. Please email us at watch@timeworldusa.com.

How long does it take to ship an order?

All orders will be shipped within 1-3 business days. If you need to expedite your order please call Alex @ 972.484.7711 quick key 7 or email at Alex@timeworldusa.com.

Can I break up a unit? Can I buy individual watches?

We can break up are units but there is a upcharge of $1.00 per watch. You must email your order to Imran@timeworldusa.com. We consider this a sample order.

Is there a dollar minimum to order online?

No, there is no dollar minimum to orders placed online.